Documentation Index

Fetch the complete documentation index at: https://docs.heymilo.ai/llms.txt

Use this file to discover all available pages before exploring further.

​

Scorecards & Analysis

HeyMilo’s intelligent scorecards provide structured, objective, and consistent evaluations of every candidate, making it easy to compare qualifications and make fair, confident, and data-driven hiring decisions.

​

What is a Scorecard?

A scorecard is a structured assessment that breaks down candidate performance into specific categories. It provides both quantitative scores and qualitative insights, helping you make well-informed decisions, providing:

• Objective Evaluation: Consistent criteria applied to all candidates
• Detailed Breakdown: Performance by competency area
• Comparative Analysis: Easy comparison between candidates
• Decision Support: Clear data to guide hiring choices

​

Candidate Profile Actions

When you open a candidate profile, the header gives you quick access to navigation and key actions. Candidate Navigation: Use the left/right arrows to move between candidates without going back to the list. The counter shows where you are (e.g., “1 of 12 Candidates”). View Workflow: See where this candidate is in the interview pipeline. Actions Menu is a Dropdown with:

• Shortlist: Mark this candidate for further consideration
• Dismiss: Remove from your active pipeline

Candidate Info: Shows the candidate’s name, email, Interview URL (click to copy), and last interaction timestamp. Skill Highlights: Below the name you’ll see extracted skill tags with severity indicators (e.g., “Lack of Professional Experience — Critical”). These are pulled from the candidate’s interview responses and help you quickly spot key strengths or gaps.

​

Where Scorecards Appear

Scorecards are available inside each candidate profile, organized by interview stage, such as:

• Resume Screening
• Form Screening
• Voice Interview
• SMS Screening (if enabled)

Each stage contributes its own analysis. All candidate profiles will have Notes, Diagnostics, and Contact History tabs no matter what agents you have layered in.

​

How Question-Level Scoring Works

HeyMilo scores each candidate answer based on the criteria you set. For every interview question, your team defines what a great answer (score of 5) and a weak answer (score of 1) looks like, written in plain English. Our model uses those definitions, and the full transcript of the candidate’s response to assign a score from 1 to 5. Here’s what to know:

• you define what a 5 or 10 (strong) answer looks like
• Our model figures out what a 2, 3, or 4 would be based on that range.
• The model doesn’t learn from past responses. It only uses the rubric you give it.
• You can keep your criteria broad and flexible to avoid being too strict or narrow.
• Your team can update the rubric anytime.
• You can always review and change any score manually.

This keeps scoring consistent at scale, while staying fully in your control and aligned with how your team already makes decisions.

​

Resume Screening Scorecards

Purpose: Evaluate whether a candidate’s resume meets role requirements before interviews.

​

Tabs You’ll See

​

Form Screening Scorecards

Purpose: Validate required information and enforce eligibility using structured form responses.

​

Tab You’ll See

​

SMS Screening Scorecards

Purpose: Quickly confirm must-have criteria in high-volume workflows.

​

Tabs You’ll See

​

Voice Interview Scorecards

Purpose: Evaluate how candidates explain, reason, and communicate using their own words.

​

Tabs You’ll See

​

Questions

Each interview question with:

• candidate response
• score
• written explanation tied to the rubric

​

Diagnostics & Integrity (Optional)

Purpose: Provide technical and process-level context about how an interview was completed, not what the candidate said. Diagnostics are informational only. They do not automatically pass, fail, or score candidates.

​

Notes Tab (All Agents)

Purpose: Add notes for team collaboration.

• Internal notes
• Star ratings or thumbs up/down
• Not visible to candidates
• Not used in scoring

​

Contact History Tab

Purpose: Easily track timelines and see what’s been sent to the candidate for communication transparency. Shows:

• emails
• SMS
• interview invitations
• timestamps

Useful for audits and follow-ups.

​

Analytics: Seeing the Bigger Picture

The Analytics section gives you a broader view of candidate performance across roles and time periods. It’s designed to help you spot trends, benchmark success rates, and optimise your interview process. What Analytics Shows

• candidate volume by stage
• completion rates
• performance trends
• per-question patterns
• spend and estimated savings

If no interviews have run, analytics clearly show No data.

​

🧠 Common Use Cases

​

Interpreting Scorecard Results

​

Comparative Analysis

​

Using Scorecards for Decision Making

​

Common Scorecard Mistakes

​

Advanced Scorecard Features

​

Downloading & Translating Reports

HeyMilo supports generating candidate reports in multiple languages. Whether you’re sharing results with international clients or working with multilingual hiring teams, you can download reports in the language that works best.

​

Report Styles

​

How to Download a Report

From any candidate profile, click Download and choose:

​

Bulk Downloads

From the candidate list, select multiple candidates and use the Download bulk action to generate reports for all of them at once. Bulk downloads are sent to your email as a ZIP file. The same report style, language, and content options apply to bulk downloads.

​

What Gets Translated

​

Sharing Reports with Candidates

If you’d like to give candidates visibility into their results, you can easily share their interview reports with them: When Email Report to Candidate is enabled, candidates automatically receive an email with a link to view and download their interview report (PDF) after completing the interview. The report includes the same scoring and analysis your team sees. This can also be enabled after agent creation under Agent Config → Advanced Settings.

​

🔐 Data Privacy & Access

Scorecard and Analytics features are secure, GDPR-compliant/SOC2 certified, and accessible only to users with proper permissions. Ensure your team has the right access level to collaborate effectively.

​

📬 Need Help?

If you have any questions, feel free to reach out to our support team support@heymilo.ai, visit the Help section or contact your Customer Success Manager directly.