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Documentation Index

Fetch the complete documentation index at: https://docs.heymilo.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Email Event Tracking

See the delivery status of every email sent to candidates, and always know if your message landed.

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Overview

Email Event Tracking shows a status badge for every email sent through HeyMilo, including:
  • Interview invitations
  • Email blasts
  • Reminders and nudges
  • Resume upload requests

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Where to Find It

1

Step 1

Open any candidate profile
2

Step 2 — Click the **Contact History** tab

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Step 3 — View the status badge next to each email

  • Each email in the timeline shows when it was sent and its current delivery status.

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Email Statuses

StatusIconWhat It Means
Delivered✓Email successfully reached the candidate’s inbox
Opened👁Candidate opened and viewed the email
Bounced✕Email could not be delivered (invalid address, full inbox, etc.)
Dropped⚠Email was not sent (suppressed, invalid, or blocked)

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Contact History Timeline

The Contact History tab shows all communications with a candidate in chronological order (newest first), including:
  • Interview Invitations: Initial invite to complete an interview
  • Email Blasts: Bulk outreach emails
  • Interview Reminders: Nudges to complete pending interviews
  • Resume Reminders: Prompts to upload a resume
  • Deadline Reminders: Notifications about upcoming deadlines
Each entry shows:
  • Type of email
  • Delivery status badge
  • Recipient and subject line
  • Date and time sent

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Tips for Better Delivery

Reduce bounces:
  • Verify email addresses during candidate intake
  • Use double opt-in when collecting emails
  • Clean up old or inactive candidate records
Improve open rates:
  • Write clear, compelling subject lines
  • Send at optimal times (mid-morning tends to work well)
  • Keep your sender reputation healthy by avoiding spam triggers

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FAQ