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Documentation Index

Fetch the complete documentation index at: https://docs.heymilo.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Interview Retake

HeyMilo allows you to offer interview retakes when it makes sense. This helps reduce false negatives, improves candidate experience, and gives you cleaner signal without reopening the entire workflow.

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What Interview Retakes Do

When enabled, candidates who don’t pass an interview stage can be given one or more retry attempts.
This is useful when:
  • a candidate had a technical issue
  • nerves affected performance
  • the role is high-volume and you want to avoid premature drop-off
  • you want to confirm signal before disqualifying someone
Retakes are optional and fully controlled by you.
Important: Interview retakes must be configured when the interview experience is created. They can’t be added or changed after an agent is created.

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What You Can Configure

You control two things:
Set how many additional attempts a candidate is allowed.
  • Example: 1 = one retry after the initial attempt
  • Set to 0 to disable retakes entirely
Limits & ranges:
  • Max retakes: 0–10

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Where to Find This Setting

When creating or editing an interview experience:
1

Step 1 — Go to **Create Interviewer**

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Step 2 — Once you’re in the **Interview Stages** tab

  • Scroll to Timeline & Completion
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Step 3

Enable Interview Retake
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Step 4 — Set:

  • Max retakes
  • Cooldown (days)
This applies per interview experience.

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Allowing a Retake For an Individual Candidate

Retake policy is set per interview experience when you create or edit the agent. You can also grant or adjust retakes per candidate from the dashboard.
Inside a candidate profile, open the Actions menu and choose Allow Retake. There you can set max retakes and cooldown for that candidate only. This overrides the agent’s retake setting for that candidate. For example, if the agent is set to no retakes (max retakes = 0), you can still allow a retake for one candidate (e.g. after a technical issue) without changing the agent. If the agent already allows retakes, the per-candidate setting lets you give that person a different limit or cooldown. See Scorecards & Analysis for where to find the Allow Retake action on the candidate profile.

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How Recruiters Use Retakes Effectively

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What Candidates Experience

  • Candidates clearly see when a retake is available
  • They cannot exceed the limit you set
  • Retakes follow the same scoring and evaluation rules
  • Previous attempts remain visible to reviewers
Nothing is overwritten or hidden.

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Key Takeaway

Interview retakes help you:
  • reduce false rejections
  • improve candidate trust
  • get clearer signal before making decisions
Use them intentionally, keep limits tight, and test once before going live. If you’re unsure, start with 1 retake + short cooldown and adjust from there.

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Additional resources

For additional information not covered here, or if you need live assistance, reach out to support@heymilo.ai.