Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.heymilo.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
Inviting Candidates To Interview & Driving Completion Rates

Ready to Share
Candidates can be invited to HeyMilo interviews in several ways. Manually, through email or text, via ATS integrations, or by bulk ingestion. This guide covers all options so you can choose what fits your workflow
To turn off all automated emails and SMS from HeyMilo and handle comms yourself, use Turn Off All Candidate Communications under Settings → Company Context.

​
ATS Integration for Optimal Success

By integrating your ATS with HeyMilo - you’ll see the highest success with completion rates. HeyMilo handles candidate engagement after they apply, including interview invites, reminders, and follow-ups across multiple channels.

​
No ATS Integration? Here’s Your Next Step

ATS integration is ideal for efficiency, but the following will help you manage candidates effectively without it!

​
Step-by-Step Process for Manually Inviting Candidates

1

Step 1 — Engage

Engage with candidates soon after they apply. Setting up appropriate email or text automations will be key.
2

Step 2 — Channel

For more professional roles, engagement over email works well. For more shift worker type roles, engagement over text tends to work best.
  • With ATS integration, HeyMilo can automate candidate engagement, ensuring you’re seeing the highest possible completion rates of interviews
3

Step 3 — Messaging

When messaging candidates, ensure you’re direct about the next steps of the interview process being an interactive interview.
  • You can copy the interview link directly from the agent’s Share button or Add Candidates menu and include it in any email, text, or ATS automation.
If you manually add a candidate, HeyMilo generates a unique interview link tied to that candidate, which you can copy and share directly.
4

Step 4 — Reminders

Sending follow-up emails for folks who don’t open the email or click the link can also drive completion rates.
  • If they do click the link, and input their Name/Email, but don’t finish the interview completely, you can also use our “Nudge” feature to auto-send a reminder to complete it before the deadline.
You can use the same interview link from your HeyMilo agent (Share button) on social media channels like Facebook and Instagram. Candidates click the link and start your interview flow!

​
Facebook

Use your link in:
  • Job posts – Directly in the post or in the “Apply” button so people go straight to the interview.
  • Stories – Add a link sticker so viewers can open the interview.
  • Paid ads – Use the interview link as the destination URL.
  • Direct messages – Paste the link when someone asks how to apply.
Post in relevant Facebook Groups (e.g. local job groups) and include your HeyMilo interview link so candidates can apply in one click.

​
Instagram

Use your link in:
  • Bio link – Put your interview link in “Website” so you can say “Link in bio” or “Apply in bio.”
  • Stories – Use the link sticker so viewers can open the interview.
  • Paid ads – Send traffic to your interview link.
  • Direct messages – Send the link when people ask how to apply.
Example - Share your link via Instagram stories

​
Or - Email Automation Setup (If You’re Not Integrated)

Even if you don’t have a direct integration with HeyMilo, you can still set up email automations inside most ATS or HR platforms to keep things running smoothly.
  • For example, systems like iCIMS, Rippling, or iSolved all allow you to configure an automated email trigger that fires whenever a new candidate applies.
That automated message becomes your “invite to interview” — including the HeyMilo link and a short note about next steps. Because it’s automatic, every applicant receives the link instantly, without your team needing to manually send it out.
You can also layer in automated reminders (e.g., 24 or 48 hours later) for anyone who hasn’t completed their interview yet.
This works almost like a “one-way integration” — candidates get consistent communication, response and completion rates go up, and your recruiters spend less time chasing applicants manually.

​
Example Email Template to Maximize Candidate Completion Rates

The example below work whether you’re sending messages manually or through ATS or email automations. To ensure that candidates are completing their interviews, here is an example of an email message you can send to encourage them to complete their interview: 
💡 Hi [Candidate's Name], 

Thank you for applying to our [Role] position at Mitchell Martin! We’re excited to move forward with the next step in the process.

To continue, please complete a quick virtual interview within the next [Insert Time Frame]. The interview should take no more than 10 minutes.

​
Example Text/WhatsApp Templates to Maximize Candidate Completion Rates

Alternatively, if contacting them through text message is more suitable, here is an example of a text message you can send to encourage them to complete their interview: 
💡 Hey [Candidate Name], this is [Name] from Mitchell Martin. 

Thanks for applying to our [Role] position! As a next step, please complete the following virtual interview: [Insert Interview Link] within the next [Insert Time Frame]. The interview should take no more than 10 minutes.
💬 Consider adding your name to the message! It helps build trust since people are naturally wary of texts from unknown numbers.

​
Best Practices for High Completion Rates

​
Tracking and Analytics

​
Troubleshooting Common Issues