Skip to main content
If you cancel or don’t renew HeyMilo, here’s what to expect.

​
What stops

  • New candidate screening stops when your subscription ends and/or your workspace is deactivated.
  • If HeyMilo is disconnected from your ATS, we stop sending new results. We do not delete interviews, scores, or notes already saved in your ATS — you manage that data in your ATS.

​
What you should do before your last day

1

Export what you need

Export reports and candidate records you need from HeyMilo. A workspace-wide export pulls every candidate across every posting into one file.
2

Disconnect your ATS

Disconnect HeyMilo from your ATS if your team handles that — or ask us during offboarding.
3

Name your offboarding contact

Tell us who should get offboarding confirmation (usually your admin or procurement contact).

​
How long we keep data in HeyMilo

Retention follows your contract, DPA, and your workspace settings. Many customers have a period after termination to access and export data (often around 60 days — check your agreement). After that, we delete or de-identify data in HeyMilo according to those terms. Backups may roll off on a separate schedule.
Workspace retention settings (request retention, archive retention, inactive-candidate deletion) are covered on the Compliance page.

​
Candidate deletion requests

Candidates can use “My data” in the interview flow or email privacy@heymilo.ai. You respond to the candidate as the employer (data controller); we help delete data in HeyMilo as your processor. Deletion in HeyMilo does not remove copies in your ATS or other systems. See Deleting Candidate Data for how requests work in the Compliance hub.

​
Returning later

If your workspace was deactivated but not fully deleted, we may be able to turn it back on if you become a customer again. After full deletion, data cannot be restored.

​
Questions

Contact your HeyMilo representative or support@heymilo.ai. For contract-specific dates or a written deletion schedule, contact the person who manages your agreement.