What Candidates See - HeyMilo AI Documentation

Below is the typical path for each type; your welcome/closing copy and branding come from posting and workspace settings.

Flow by interview type

Type	What happens (candidate view)
Voice/Video	They open a link (browser) or get a phone call. The AI introduces itself, asks for consent to record where required, runs through questions with follow-ups, then a closing message. They may get SMS/email confirmations.
SMS	They get a text with an intro and first question; they reply at their pace; the AI sends follow-ups based on answers, then a thank-you when done.
Form	They open the link and complete a structured form — questions in order, no AI follow-ups. They submit and see a confirmation page.
Resume analysis	They upload a resume (or you add them via ATS/API). There’s no live chat — scoring runs in the background; they may see a simple confirmation depending on setup.

Multi-stage flows run in the order you built (e.g. form → voice). Candidates only see the next step once they complete the previous one, unless your workflow says otherwise.

Candidate-facing customization

Branding & company identity (where to configure)

What candidates see	Where you set it
Interview page look — logo, colors, welcome feel for the interview experience	Outreach → Interview Branding — Interview Branding
Company name, logo, default interview link, sender email, location — how the org shows up and how links/emails are sent	Settings → Company — General and Candidate messaging
Welcome / closing copy for a posting	Posting configuration (see Configuring Your AI Interviewer)
Custom domain for interview links	Custom Domains (often paired with Interview Branding)
Language	Multilingual Support
FAQ-style answers in chat	Knowledge Base

Candidate Communications (automated email & SMS)

HeyMilo can send automated emails and SMS to candidates (invites, reminders, etc.). Teams sometimes ask whether they can turn off HeyMilo’s default automated messages — you can pause all of it workspace-wide: Settings → Company → Candidate messaging → Turn Off All Candidate Communications Details and screenshots: Candidate messaging.

Quick fixes

Candidate confused about the next step: Check welcome/closing copy and stage order in the posting; send them the correct link for the current stage.
Wrong language: Confirm Default Interviewer Language and any auto-detection settings; see Multilingual Support.
They didn’t get SMS: Confirm phone number and SMS settings on the posting; see SMS Interviews. If no candidates get any automated email/SMS, check Settings → Company → Candidate messaging — Turn Off All Candidate Communications may be on (details).

Next steps

Talking to Candidates About AI — Scripts and email templates
Configuring Your AI Interviewer — Posting Settings (retakes, deadlines, email report to candidate, etc.)
What Candidates Experience — Shorter getting-started view of the same ideas

​Flow by interview type

​Candidate-facing customization

​Branding & company identity (where to configure)

​Candidate Communications (automated email & SMS)

​Quick fixes

​Next steps