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Path: Sidebar → Outreach → Custom Domains
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What this enables

  • White-label links: Candidates see your domain in the address bar and when they copy the link.
  • Trust: Familiar domains get more clicks than unknown hosts.
  • Consistency: Pairs with Interview Branding and Settings → Company Context (default URL / slug) when you want the full package.

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Add and verify

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1) Add your custom domain

  1. Open Outreach → Custom Domains.
  2. If none exists, you’ll see No Custom Domain Configured → Add Custom Domain.
  3. Enter a hostname you control—a subdomain is best, e.g. interviews.yourcompany.com (not https://, no path).
  4. Create / save.
The app will show the CNAME record you need next (name/host + target value).

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2) Create the CNAME at DNS

  1. Log into your DNS host (Cloudflare, Route 53, GoDaddy, etc.).
  2. Create a CNAME exactly as HeyMilo specifies:
    • Name / host: Usually your subdomain label (e.g. interviews) or the full host—match the UI, not a blog post.
    • Target / value: The CNAME target HeyMilo displays (e.g. an ingress.… hostname—copy from the product).
  3. TTL: The UI suggests ~5 minutes when you want faster cutovers during setup.
Important: Use only what the HeyMilo screen shows. Wrong host or target is the main reason verification stays Pending.

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3) Verify

  1. After DNS saves, click Verify in HeyMilo.
  2. Status may stay Pending until DNS propagates—often ~30 minutes, sometimes several hours (occasionally longer).
  3. Retry verification later if needed; propagation is on the DNS provider side.
When verification succeeds, the domain is active and new candidate links use your domain (behavior for very old links: assume existing HeyMilo URLs may still work—confirm with support if you rely on legacy bookmarks).

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4) Day-to-day use

  • Copy CNAME from the page if you need to re-paste into DNS or share with IT.
  • Delete the custom domain from HeyMilo if you’re sunsetting it—confirm you’re ready for links to stop using that host.
  • Share interview links from the posting/interviewer Share flow once the domain is active—candidates should land on your branded host.

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Under the hood

HeyMilo checks that your DNS CNAME points to the required target, then attaches the hostname to the hosted interview environment. The exact target string is workspace-specific in the UI—always treat the app as source of truth.

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Best practices

  • Prefer a dedicated subdomain (interviews.…, hire.…) so you don’t collide with www or app traffic.
  • Use a low TTL during setup; you can raise it later if your IT policy requires.
  • Coordinate with whoever owns DNS before promising a go-live date to hiring managers.

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Troubleshooting

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Next steps

Help: support@heymilo.ai or in-app chat if DNS looks correct but verification never completes.