Voice/Video Interviews

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When to use it

• Phone: Easy for candidates. Video — Brand + face on camera. Same setup idea.
• Scored: Communication and substance, so you can compare fairly.

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Add a Voice Interview stage

The Voice Interview card has three tabs: Settings · Conversation · Tools. Work through them, then questions, then Save / Test.

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Step 1 — Add the stage

Interview Stages → add Voice Interview → open the card.

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Step 2 — Settings (tab)

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Step 3 — Detect suspicious activity

Turn on Detect suspicious activity to flag signs of cheating during interviews, such as coached answers or a second person in the room, and show them on the candidate report. Flags are for review only — they do not auto-reject candidates or change scores. See Interview Integrity for what gets flagged and how to read results on the Verify tab.

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Step 4 — Advanced voice settings (pacing, warnings, speech clarity)

Where: Voice/Video interviewer → scroll to the Advanced section. Start with the defaults and adjust one field at a time. Built-in validation Some values must be consistent with each other. For example, Warn before ending must be shorter than the End interview after time. If the values do not make sense together, the product will flag it and prevent you from saving until you fix it. How to tune it

1. Start with the default values.
2. Change one field at a time.
3. Run Test Now as a candidate and listen for pacing.

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Step 5 — Conversation (tab): structure & messages

• Questions: Slider (often 5 is a sweet spot). Qualification Requirements — optional pass bar.
• Messages: Intro, optional Welcome Back, closing. Tokens: {{name}}, {{interviewer_name}}, {{company_name}}, {{job_title}}. Load Defaults resets copy.

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Step 6 — Conversation (tab): context

• Context: Enable Context, Populate from JD if you want. Role/company/process fields so questions stay on-brief.

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Step 7 — Tools (tab)

Voice Interview → Tools. The tab includes Tools that extend what the agent can do during the interview — leave off anything you don’t want live.

• Resume Questions: Résumé-based prompts at the opening of the call. Put Resume (or résumé upload) before Voice in the workflow.
• Speak to Recruiter: Candidate can escalate to a human. Subscribers to this agent are notified, including Slack/Teams if connected.
• Candidate Questions: Stores what they ask you during the interview, one by one, with a suggested answer when HeyMilo can supply one.

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Step 8 — Questions & evaluation

• Enforce Objective Evaluation: ON = must hit a minimum score to pass.
• Build the list: Reorder, Re-use, + Add New Question. Per question: criteria, Score of 5 / 1, Weight, Max Follow-ups. Reuse from Question Library.

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Step 9 — One question (modal)

+ Add New Question → text → Generate Evaluation Criteria if you want help. Scored rubric or Structured pass/fail. Optional: Don’t include in overall score.

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Tags (optional)

Tags tab (beside interview questions): extract traits for the report only — no impact on score. → Interview Tags

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Step 10 — Test & go live

Test Now as a candidate → check audio/video, flow, follow-ups → activate. After interviews: scores, transcript, and cheat detection flags (if on) under the Verify tab on the candidate profile. Résumé-based prompts on the voice Scorecard (Upfront / Deferred / Not Asked) → Reviewing Candidates.

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Hide scoring criteria from candidates (voice / video)

Some teams do not want candidates to hear or see scoring detail during the interview. HeyMilo can still score answers using your rubric; only the live rubric is hidden. Where: Interviewer → Questions & Scoring (voice/video) → Edit the question. Steps

1. Set context and criteria as usual (used for scoring).
2. Leave Don’t include in overall score unchecked so Hide criteria from interviewer appears.
3. Turn on Hide criteria from interviewer.

Candidate experience: The interviewer stops surfacing that question’s scoring criteria in the live session (with a short in-product notice). Reports and workflow still use your criteria. Follow-ups: Default follow-ups tied to the hidden rubric may be limited. Use Interviewer Instructions under Advanced Criteria in the question editor to script follow-ups in your exact wording (including fixed probes that do not depend on the prior answer). Save when done. See Follow-up questions for the full setup.

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Next steps

• Question Library — Reuse questions when creating your agent
• Interview Tags — Configure interview tags (Tags tab)
• Interview Integrity — Integrity settings and cheat detection
• Reviewing Candidates — Scorecard, transcript, exports
• What Candidates See — Candidate flow