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Documentation Index

Fetch the complete documentation index at: https://docs.heymilo.ai/llms.txt

Use this file to discover all available pages before exploring further.

It’s for facts you want every interview to get right. It’s not a replacement for Settings → Company Context (who you are at a glance) or for the full job description — it’s the FAQ layer on top.

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Why it’s important (for you and the candidate)

  • Trust — Confident, consistent answers feel professional; vague or wrong ones hurt your brand.
  • Your time — Less back-and-forth later when candidates already heard the right story in-screening.
  • Fairness — Everyone hears the same policy facts, not whatever the model improvises.
  • Speed — Recruiters aren’t the bottleneck for the tenth “Is this role hybrid?” of the week.

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Where to set it up

Interviewers → Tools → Knowledge Base in the sidebar.

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What to add

Create small, focused items — one topic per entry when you can.
Each item usually has:
  • Title — What a recruiter would scan for in a list (e.g. “Remote & hybrid policy,” “Benefits — high level”).
  • Tag — Helps you stay organized:
    • General — Company-wide (culture, mission, broad benefits)
    • Candidate — Questions people ask every cycle
    • Job posting — Role/team/scope (when you reuse across similar reqs)
    • Interviews — What happens next, timelines, process
  • Content — Plain language, as if you’re saying it to a candidate on the phone. If legal/comms approved specific wording, use that.
  • Active — On = AI can use it; off = hidden without deleting (great for seasonal or paused programs).
Start here: The five questions your team answers on every screen. Turn those into your first five items.

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After you’ve added items

  • Edit when anything changes — stale answers are worse than missing ones.
  • Deactivate what you don’t need right now; delete only what you’ll never use again.
  • Use tags so the list stays scannable as it grows.

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How the AI uses this

During voice/video (and similar flows), when a candidate asks something that matches what you’ve written, the AI pulls from these articles so answers stay grounded in your text. Reminder: Put accurate, approved information here. The Knowledge Base is not a substitute for policy or legal sign-off on sensitive topics.

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Next steps