Getting Started
How long does it take to set up my first interviewer? Most teams have their first interviewer live in under 30 minutes. If you’re starting from an Agent Library template, it’s even faster. Just customize the questions and go. Can I test the interview before sending it to candidates? Yes! Click the interview link yourself to experience it exactly as a candidate would. We strongly recommend doing this before going live. How many interviewers can I have active at the same time? There’s no limit on the number of active interviewers. Create as many as you need for your open roles.Interviews & Scoring
How does the AI score candidates? The AI evaluates each response against the scoring rubrics you defined when setting up the interviewer. Each question gets an individual score, and the overall score is a weighted average. See How Scoring Works for the full breakdown. Can the AI ask follow-up questions? Yes. For voice/video and SMS interviews, the AI asks intelligent follow-up questions based on what the candidate says. This makes conversations feel natural and goes deeper on important topics. Form interviews don’t have follow-ups. What happens if a candidate drops off mid-interview? Their progress is saved. For SMS interviews, they can come back and continue where they left off. For voice/video (phone), if the call disconnects, they may need to start over (depending on your settings). Can I change questions after an interviewer is live? Yes. Changes apply to new interviews going forward. Candidates who already completed their interview aren’t affected. See Cloning, Editing & Archiving. Are scores comparable across different interviewers? Scores are relative to each interviewer’s rubrics and criteria. A 4.0 on one interviewer isn’t necessarily equivalent to a 4.0 on another. It depends on how strict or lenient the rubrics are. Scores feel too strict or too lenient across the board? You can tune workspace-wide scoring with Knowledge Base prompts. See Adjusting Scoring (Interview Evaluation).Candidates
What do candidates need to complete an interview? For voice/video: a phone (for voice) or any device with a browser (for video). For SMS: a phone that can send/receive texts. For forms: any device with a browser. No special apps or software needed. Can candidates redo their interview? By default, candidates can only complete an interview once. To give one candidate a retake, open their profile and use Allow Retake. To change the rule for everyone, set the retake policy on the interviewer’s Settings tab. Do candidates know they’re talking to AI? Yes. HeyMilo is transparent about the AI-powered nature of the interview. Candidates are informed at the start that they’re completing an AI-assisted screening. What languages does HeyMilo support? HeyMilo supports multiple languages for interviews. See Languages & Voices and Multilingual Support.Integrations
Which ATS platforms does HeyMilo integrate with? HeyMilo integrates with 12+ ATS providers including Greenhouse, Lever, Ashby, Bullhorn, Workable, Salesforce, and many more. See ATS Integrations for the full list. Does writeback happen automatically? Yes. Once configured, interview results (scores, notes, stage moves, attachments) automatically sync back to your ATS. No manual steps needed. See Write-back Configs and your provider’s ATS quickstart. Can I use HeyMilo without an ATS? Absolutely. Many teams use HeyMilo standalone: creating interviewers manually, sharing links directly, and reviewing candidates in the HeyMilo dashboard. An ATS integration is optional.Troubleshooting
Candidates say they can’t access the interview link- Check the interviewer deadline. It may have passed
- Verify the interviewer is still active (not archived)
- Try the link yourself to confirm it works
- Make sure the candidate is using the correct link (not an old or different one)
- Check if interviews are too long. Keep them under 15 minutes
- Send follow-up reminders 2-3 days after the initial invitation
- Make sure your invitation email is clear about what to expect and how long it takes
- Try a different interview type. SMS often has higher completion for hourly roles
- See Inviting Candidates & Driving Completion for more tips
- Review your scoring rubrics. They may be too strict or too lenient
- Read a few full transcripts alongside their scores to calibrate
- See Adjusting Scoring (Interview Evaluation) for workspace-wide tuning
- Check that your ATS connection is still active in Integrations
- Verify your ATS credentials haven’t expired
- Try disconnecting and reconnecting
- Check the specific ATS Quickstart for your provider