Documentation Index
Fetch the complete documentation index at: https://docs.heymilo.ai/llms.txt
Use this file to discover all available pages before exploring further.
What Candidates Experience
Quick view of how candidates get invited and what they do at each stage so you can set expectations and answer their questions.How Candidates Get Invited
Invitations can reach candidates in different ways:- ATS — They apply in your ATS and you add them to the interview (or sync sends them the link).
- Job board — They apply on a job board connected to HeyMilo and receive an invitation.
- Text message (SMS) — They get an SMS with the link and can reply by text. If SMS invitations are on, email is still sent as well so they get both.
- Email — They receive an email with the interview link. Email is always sent when you invite candidates, even when SMS is enabled.
The Flow by Type
Order matches how many interview experiences are built: Resume → Form → SMS → Voice/Video.| Type | What they do |
|---|---|
| Resume | Upload a resume (or you ingest from ATS/job board); no live step. Instant screening. |
| Form | Open the link and fill out a questionnaire; no AI follow-ups. Short (e.g. 2–5 min). |
| SMS | Reply by text at their pace; no app. Quick back-and-forth. |
| Voice/Video | Phone call or browser — AI asks questions and follow-ups; ~10–20 min. |
Confirmation — When they finish, they see a thank-you; you get the score report in your dashboard.
If You Use Dealbreakers
If you’ve set dealbreakers (required qualifications, enforce criteria) on any stage, candidates who don’t meet them are auto-disqualified at that stage and don’t advance to the next. They may see a message that they didn’t meet the requirements, or simply not move forward. Make sure must-have questions (e.g. work authorization, minimum experience) are clear in your invite so candidates know what’s required.Customize Their Experience
- Branding — Logo, colors, welcome message. Interview Branding
- Knowledge Base — FAQs the AI can answer in voice/video. Knowledge Base
- Language — Languages & Voices
Next Steps
- What Candidates See — Full flow and customization
- Talking to Candidates About AI — Scripts and email templates
- Inviting Candidates & Driving Completion — Templates and completion tips