> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heymilo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> How to access your HeyMilo account and troubleshoot common login issues.

# Log In

Go to [**admin.heymilo.ai**](https://admin.heymilo.ai/) to log in.

<video src="https://storage.googleapis.com/heymilo-pub-docs/videos/Welcome_Logging%20In%20(1).mp4" controls />

## Log In (If You Already Have an Account)

Sign in with your work email using one of these methods:

* **Google Sign-In** — Click "Sign in with Google" and select your work Google account. Fastest if your company uses Google Workspace.
* **Email & Password** — Enter your email and password. Forgot it? Click "Forgot password?" to reset via email.
* **SSO (Single Sign-On)** — Click "Sign in with SSO" and enter your company email. You'll be redirected to your company's identity provider.

<Frame caption="The HeyMilo login page — sign in with Google, email/password, or SSO.">
  <img src="https://mintcdn.com/heymilo/_i4f7QvAeVXsbdDh/images/login-screen.jpeg?fit=max&auto=format&n=_i4f7QvAeVXsbdDh&q=85&s=6fdbfb4f22b793cc28a5b141112c6f12" alt="HeyMilo login page" className="mx-auto" style={{ width:"69%" }} width="1178" height="1512" data-path="images/login-screen.jpeg" />
</Frame>

## Create Your Account (If You're New)

1. You'll need an **invitation** from your team admin. Check your email (and spam) for an invite from HeyMilo — it contains a link to set up your account.
2. Click the link in the email and follow the prompts to create your account.

<Note>
  **If prompted, enter the onboarding key:** `HELLO-COLD-34`
</Note>

<Frame caption="Setting up your account after accepting an invitation.">
  <img src="https://mintcdn.com/heymilo/59ow9Q-QQUCNhM7q/images/create-account.jpeg?fit=max&auto=format&n=59ow9Q-QQUCNhM7q&q=85&s=8c90b5835b1df025b8a958f00154e637" alt="Create account screen" className="mx-auto" style={{ width:"63%" }} width="994" height="1494" data-path="images/create-account.jpeg" />
</Frame>

## Troubleshooting Login Issues

**"I never received an invitation email"**

* Check your spam/junk folder — invitation emails sometimes land there.
* Ask your team admin to resend the invitation from **Settings > Team**.
* Make sure you're checking the correct email address (the one your admin used to invite you).

**"I forgot my password"**

* Click "Forgot password?" on the login page.
* Enter your email address. You'll receive a reset link within a few minutes.
* If the reset email doesn't arrive, check spam or try again.

**"I'm getting an 'account not found' error"**

* Double-check the email address — it must match the one your admin used to invite you.
* If you recently changed your work email, ask your admin to update your account or send a new invitation.

**"Google sign-in isn't working"**

* Make sure you're selecting the correct Google account (your work email, not personal).
* Try clearing your browser cache or using an incognito/private window.
* If your company restricts third-party app access, ask your IT team to allow HeyMilo.

**"I can sign in but I don't see anything / my dashboard is empty"**

* You may not have the right permissions yet. Ask your team admin to check your role in **Settings > Team**.
* If you were just added, try refreshing the page or logging out and back in.

## Next Steps

Once you're logged in, head to [Creating an Interviewer](creating-an-interviewer) to create your first interview.