> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heymilo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> Candidate journey by interview type — link, SMS, form, resume — and what you can customize.

# What Candidates See

Below is the **typical path** for each type; your **welcome/closing** copy and **branding** come from posting and workspace settings.

## Flow by interview type

| Type                | What happens (candidate view)                                                                                                                                                                                                                      |
| ------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Voice/Video**     | They open a **link** (browser) or get a **phone call**. The AI introduces itself, asks for **consent to record** where required, runs through questions with **follow-ups**, then a **closing** message. They may get **SMS/email** confirmations. |
| **SMS**             | They get a **text** with an intro and first question; they **reply at their pace**; the AI sends **follow-ups** based on answers, then a **thank-you** when done.                                                                                  |
| **Form**            | They open the link and complete a **structured form** — questions in order, **no** AI follow-ups. They submit and see a **confirmation** page.                                                                                                     |
| **Resume analysis** | They **upload a resume** (or you add them via ATS/API). There’s **no live chat** — scoring runs in the background; they may see a simple confirmation depending on setup.                                                                          |

**Multi-stage flows** run in the order you built (e.g. form → voice). Candidates only see **the next step** once they complete the previous one, unless your workflow says otherwise.

## Candidate-facing customization

### Branding & company identity (where to configure)

| What candidates see                                                                                                         | Where you set it                                                                                                                                                 |
| --------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Interview page look** — logo, colors, welcome feel for the interview experience                                           | **Outreach → Interview Branding** — [Interview Branding](../../outreach/outreach/interview-branding)                                                             |
| **Company name, logo, default interview link, sender email, location** — how the org shows up and how links/emails are sent | **Settings → Company** — [General](../../settings-and-admin/admin/company-general) and [Candidate messaging](../../settings-and-admin/admin/candidate-messaging) |
| **Welcome / closing copy** for a posting                                                                                    | Posting configuration (see [Configuring Your AI Interviewer](../../getting-started/log-in/configuring-your-ai-interviewer))                                      |
| **Custom domain** for interview links                                                                                       | [Custom Domains](../../outreach/outreach/custom-domains) (often paired with Interview Branding)                                                                  |
| **Language**                                                                                                                | [Multilingual Support](../../interviews/interviews/multilingual-support)                                                                                         |
| **FAQ-style answers in chat**                                                                                               | [Knowledge Base](../../tools/ai-settings/knowledge-base)                                                                                                         |

### Candidate Communications (automated email & SMS)

HeyMilo can send **automated emails and SMS** to candidates (invites, reminders, etc.). Teams sometimes ask whether they can **turn off HeyMilo’s default automated messages** — you can **pause all of it** workspace-wide:

**Settings → Company → Candidate messaging** → **Turn Off All Candidate Communications**

Details and screenshots: [Candidate messaging](../../settings-and-admin/admin/candidate-messaging).

## Quick fixes

* **Candidate confused about the next step**: Check **welcome/closing** copy and stage order in the posting; send them the **correct link** for the current stage.
* **Wrong language**: Confirm **Default Interviewer Language** and any **auto-detection** settings; see [Multilingual Support](../../interviews/interviews/multilingual-support).
* **They didn’t get SMS**: Confirm **phone number** and SMS settings on the posting; see [SMS Interviews](../../interviews/interviews/sms-interviews). If **no** candidates get **any** automated email/SMS, check **Settings → Company → Candidate messaging** — **Turn Off All Candidate Communications** may be on ([details](../../settings-and-admin/admin/candidate-messaging)).

## Next steps

* [Talking to Candidates About AI](talking-to-candidates-about-ai) — Scripts and email templates
* [Configuring Your AI Interviewer](../../getting-started/log-in/configuring-your-ai-interviewer) — Posting **Settings** (retakes, deadlines, email report to candidate, etc.)
* [What Candidates Experience](../../getting-started/log-in/what-candidates-experience) — Shorter getting-started view of the same ideas